Privacy Policy & SMS Opt-In

Our Commitment to Your Privacy

At PatheGone Services, we understand that trust is the foundation of our relationship with you. This Privacy Policy explains how we collect, use, protect, and handle your personal information in accordance with applicable laws and regulations.

Your information will never be sold or shared with third parties. This policy ensures transparency and compliance with Twilio's A2P 10DLC requirements and all applicable privacy regulations.

Information We Collect

We collect information that you provide to us when:

Booking appointments through our website or forms
Contacting us via phone, email, or text message
Signing service agreements or waivers
Requesting quotes or information about our services

Types of Information Collected:

Contact Information: Name, phone number, email address
Service Information: Service address, type of service requested, appointment dates
Communication Preferences: How you prefer to be contacted
Payment Information: Processed securely through third-party payment processors

How We Use Your Information

We use your information solely to provide you with the best possible service:

Schedule and confirm appointments
Send appointment reminders and service updates
Communicate important safety information
Respond to your inquiries and requests
Process payments for services
Improve our services based on your feedback
Comply with legal and regulatory requirements

SMS Text Messaging Opt-In

Text Message Communications

By submitting your information or booking an appointment, you consent to receive text messages regarding appointment reminders, service updates, or important notices. Msg & data rates may apply.

Text messages may include:

Appointment confirmations and reminders
Service completion notifications
Safety reminders and re-entry times
Response to your service inquiries

To opt out of text messages: Reply STOP to any message, or contact us at support@pathegoneservices.com

Message frequency: Varies based on your appointments and service needs, typically 2-4 messages per service

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information:

Secure, encrypted data transmission
Limited access to personal information (need-to-know basis only)
Regular security assessments and updates
Secure third-party service providers
No storage of sensitive payment information

Your Rights and Choices

You have the right to:

Access: Request a copy of your personal information
Correct: Update or correct inaccurate information
Delete: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Receive your data in a structured format

To exercise any of these rights, please contact us at support@pathegoneservices.com

Third-Party Services

We work with trusted third-party services to provide you with the best experience:

Twilio: For SMS text messaging services
Google: For forms, calendar, and email services
Payment Processors: For secure payment handling

These services have their own privacy policies and we encourage you to review them. We only share the minimum information necessary for them to provide their services.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the date at the bottom of this page and, where appropriate, through email or text message notification.